Privacy Policy

This Privacy Policy describes how Imos Pizza ("we," "us," "our," or "the Company") collects, uses, stores, shares, and protects your personal information when you visit our website at chick-imos.top, place food orders, or otherwise interact with our services. Please read this policy carefully before using our website or providing any personal information to us.

By accessing or using our website, placing an order, subscribing to our newsletter, or otherwise engaging with our services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with this policy, please discontinue use of our website and services immediately.

We are committed to protecting your privacy and complying with all applicable United States privacy laws, including the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable state and federal regulations governing the collection and use of personal information.

1. About Us

Imos Pizza is a food service business operating in the United States. We provide food ordering, delivery, and related services through our website and other channels. Our contact details are as follows:

For any privacy-related inquiries, concerns, or requests, please contact us using the information provided above or refer to the dedicated contact section at the end of this policy.

2. Information We Collect

We collect several categories of personal information depending on how you interact with us. Below is a detailed breakdown of what we collect and why.

2.1 Personal Identification Information

When you create an account, place an order, or contact us, we may collect the following personal identification data:

• Full name
• Email address
• Phone number
• Billing address and delivery address
• Username and password (stored in encrypted form)
• Profile preferences and saved order history

2.2 Payment and Financial Information

When you make a purchase through our website, we collect payment-related data. However, we do not store full credit or debit card numbers on our servers. Payment processing is handled by trusted, PCI-DSS-compliant third-party payment processors. The data we may retain includes:

• Last four digits of your payment card
• Billing name and address associated with the payment method
• Transaction ID and order confirmation details
• Payment method type (e.g., credit card, debit card, digital wallet)

2.3 Order and Transaction Data

To fulfill your food orders and provide customer support, we collect and maintain records including:

• Items ordered, customizations, and special instructions
• Order timestamps and delivery times
• Delivery addresses per order
• Order status and history
• Refund and cancellation records

2.4 Usage and Behavioral Data

We automatically collect certain information about how you interact with our website and services, including:

• Pages visited and features used
• Time spent on specific pages
• Links clicked and menu items viewed
• Search queries made on our website
• Referring URLs (the website that directed you to ours)
• Cart abandonment and checkout behavior

2.5 Device and Technical Information

Our website automatically collects technical information from your device when you access our platform:

• IP address (Internet Protocol address)
• Browser type and version
• Operating system and device type (desktop, mobile, tablet)
• Screen resolution and language settings
• Time zone settings
• Mobile device identifiers (if applicable)
• Cookie identifiers and session tokens

2.6 Location Data

To facilitate food delivery services, we may collect location information:

• Delivery addresses you provide
• Approximate geographic location derived from your IP address
• Precise GPS location, if you grant permission through your device or browser

You may disable location services at any time through your browser or device settings, though this may affect the availability of certain delivery-related features.

2.7 Communications Data

If you contact us by email, phone, or through our website contact forms, we may collect and retain:

• The content of your messages and correspondence
• Your contact details used during the communication
• Records of customer support interactions
• Survey responses and feedback submitted

2.8 Marketing Preferences

If you opt in to receive promotional communications, we maintain records of:

• Email marketing subscription status
• SMS/text marketing consent (where applicable)
• Communication preferences and opt-out records

3. How We Use Your Information

We use the personal information we collect for the following purposes, always in accordance with applicable law and as necessary to provide you with our food ordering and delivery services.

3.1 Service Provision and Order Fulfillment

The primary reason we collect your data is to deliver the services you request, including:

• Processing and fulfilling your food orders
• Coordinating delivery or pickup services
• Managing your account and saved preferences
• Sending order confirmations and status updates
• Processing payments and managing billing
• Handling returns, refunds, and complaints

3.2 Customer Support

We use your information to respond to your questions, resolve disputes, troubleshoot technical issues, and provide assistance related to your orders or account.

3.3 Analytics and Service Improvement

We analyze how customers use our website and services to improve our offerings, including:

• Understanding popular menu items and peak ordering times
• Identifying and fixing technical issues on our website
• Testing new features and user interface improvements
• Conducting internal research and business analytics
• Monitoring website performance and uptime

3.4 Marketing and Promotions

With your consent (where required by law), we use your contact information and order history to:

• Send you promotional emails, special offers, and discount codes
• Notify you about new menu items, seasonal specials, and loyalty rewards
• Serve you personalized advertisements on third-party platforms
• Conduct targeted marketing campaigns based on your ordering preferences

You may opt out of marketing communications at any time by clicking the "Unsubscribe" link in any email we send, or by contacting us directly at [email protected].

3.5 Legal Compliance and Safety

We may use your information as necessary to comply with applicable laws, regulations, and legal obligations, including:

• Complying with court orders, subpoenas, or government requests
• Preventing and detecting fraud, abuse, or illegal activities
• Enforcing our Terms of Service and other agreements
• Protecting the rights, property, and safety of our customers, employees, and the public

3.6 Business Operations

We also use data for general internal business operations, including accounting, auditing, recordkeeping, and strategic planning purposes, always consistent with this Privacy Policy and applicable law.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience, remember your preferences, and analyze website usage. Cookies are small text files placed on your device when you visit our website.

4.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the website to function correctly, including maintaining your shopping cart and login session.
• Performance and Analytics Cookies: Used to collect anonymous information about how visitors use our site (e.g., Google Analytics).
• Functional Cookies: Remember your preferences such as delivery address, language settings, and past orders.
• Marketing and Advertising Cookies: Used to deliver relevant advertisements and track campaign effectiveness on third-party platforms.

4.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. However, disabling certain cookies may impact your ability to use some features of our website, such as saving your cart or login information.

For more detailed information about the cookies we use and how to manage your preferences, please refer to our Cookie Policy, available on our website at chick-imos.top.

5. Sharing Your Information with Third Parties

We do not sell your personal information to third parties. However, we may share your information in certain circumstances as described below.

5.1 Service Providers and Business Partners

We work with trusted third-party service providers who assist us in operating our business and delivering services to you. These providers are contractually required to protect your data and may only use it for the specific purposes we authorize. These include:

• Payment Processors: To securely handle payment transactions (e.g., Stripe, Square, PayPal)
• Delivery Partners: Third-party delivery services or couriers who fulfill your food orders
• Cloud Hosting Providers: Companies that host our website and database infrastructure
• Email and SMS Marketing Platforms: Services used to send promotional communications (e.g., Mailchimp, Klaviyo)
• Analytics Providers: Tools like Google Analytics that help us understand website usage patterns
• Customer Support Platforms: Software used to manage support tickets and communications

5.2 Legal Requirements and Law Enforcement

We may disclose your personal information if we are required to do so by law or in response to valid legal processes, including:

• Court orders, subpoenas, or legal warrants
• Requests from law enforcement agencies or government authorities
• Regulatory investigations or audits
• Situations requiring disclosure to prevent imminent harm to individuals or property

5.3 Business Transfers

In the event of a merger, acquisition, sale of assets, reorganization, or bankruptcy, your personal information may be transferred to the acquiring or successor entity. We will notify you via email or a prominent notice on our website prior to any such transfer and any change in the applicable privacy policy.

5.4 Aggregate and De-Identified Data

We may share aggregated, anonymized, or de-identified data — data that cannot reasonably be used to identify you — with third parties for business, research, or marketing purposes. Such data is not considered personal information under applicable law.

5.5 With Your Consent

We may share your information with third parties in other circumstances where you have provided explicit consent for such sharing.

6. Data Security

We take the security of your personal information seriously and implement a variety of technical, administrative, and physical safeguards designed to protect your data from unauthorized access, disclosure, alteration, or destruction.

6.1 Security Measures We Employ

• Encryption: All data transmitted between your browser and our servers is protected using industry-standard SSL/TLS encryption (HTTPS).
• Password Hashing: User passwords are stored using strong, industry-accepted hashing algorithms (such as bcrypt) and are never stored in plain text.
• Access Controls: Only authorized personnel with a legitimate business need have access to your personal information.
• Firewall Protection: Our servers are protected by firewalls and intrusion detection systems.
• PCI-DSS Compliance: Payment processing is handled by PCI-DSS-compliant payment processors to protect your financial data.
• Regular Security Audits: We conduct periodic reviews of our security practices and systems to identify and address potential vulnerabilities.
• Data Minimization: We only collect and retain the personal information necessary for the purposes outlined in this policy.

6.2 Limitations

While we strive to protect your personal information, no method of data transmission or electronic storage is completely secure. We cannot guarantee the absolute security of your data. In the event of a data breach that is likely to result in risk to your rights and freedoms, we will notify you and relevant authorities as required by applicable law.

7. Your Privacy Rights

Depending on your state of residence, you may have specific rights regarding your personal information. We are committed to honoring all applicable rights afforded to you under United States privacy laws.

7.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights:

7.2 General Privacy Rights (All U.S. Residents)

Regardless of your state of residence, we provide all users with the following baseline rights:

• Right of Access: Request a copy of the personal information we hold about you.
• Right of Correction: Request that we update or correct inaccurate or incomplete information about you.
• Right of Deletion: Request erasure of your personal data where we no longer have a legitimate reason to retain it.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.
• Right to Opt Out of Marketing: Unsubscribe from marketing communications at any time.

7.3 How to Exercise Your Rights

To exercise any of the rights described in this section, please submit a verifiable request by:

• Email: [email protected]
• Website: chick-imos.top

We will respond to your request within 45 days of receipt. In complex cases, we may extend this period by an additional 45 days, in which case we will notify you of the extension and the reason for it. We may need to verify your identity before processing your request to protect against unauthorized access or disclosure.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. The specific retention periods we apply are outlined below:

Once the applicable retention period expires, we will securely delete or anonymize your personal information in accordance with our data disposal procedures.

9. Children's Privacy

Our website and services are intended for use by individuals who are 18 years of age or older. We do not knowingly collect, solicit, or process personal information from children under the age of 18.

If we become aware that we have inadvertently collected personal information from a child under 18 without verifiable parental consent, we will take immediate steps to delete that information from our records.

If you are a parent or guardian and believe that your child under the age of 18 has provided us with personal information without your consent, please contact us immediately at [email protected] so that we can take appropriate action.

We comply with the Children's Online Privacy Protection Act (COPPA), which prohibits the collection of personal information from children under 13 without verifiable parental consent, as well as applicable state laws regarding minors' privacy.

10. International Data Transfers

Imos Pizza is a United States-based business, and your personal information is primarily collected and stored within the United States. However, some of our third-party service providers — such as cloud hosting companies, analytics platforms, and email marketing services — may operate in or transfer data to countries outside the United States.

When your data is transferred internationally, we ensure that appropriate safeguards are in place to protect your information, including:

• Contractual data protection agreements with our service providers
• Selecting third parties that adhere to recognized data protection standards
• Ensuring transfers comply with applicable U.S. law and any relevant international frameworks

By using our website and services, you acknowledge that your information may be processed in the United States or in other countries where data protection laws may differ from those in your country of residence. We will always strive to ensure your data is treated securely and in accordance with this Privacy Policy.

11. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, and external services (such as review sites or map providers). This Privacy Policy does not apply to those third-party websites or services, and we are not responsible for their privacy practices.

We encourage you to review the privacy policies of any third-party websites you visit through links on our site. The inclusion of a link on our website does not constitute our endorsement of that third party's privacy practices.

12. Do Not Track (DNT) Signals

Some web browsers include a "Do Not Track" (DNT) feature that sends a signal to websites requesting that your browsing activity not be tracked. Currently, there is no universally accepted standard for responding to DNT signals, and our website does not alter its data collection and use practices in response to DNT browser signals.

If a standard is adopted in the future, we will update this policy accordingly. In the meantime, California residents may exercise their right to opt out of the sale or sharing of their personal information as described in Section 7 of this policy.

13. Social Media and Online Advertising

We may use social media platforms such as Facebook, Instagram, and others to promote our food services and engage with customers. These platforms may collect information about your interactions with our content or advertisements. When you interact with our social media pages or click on our advertisements, those platforms' own privacy policies govern the collection and use of your data.

We may use custom audience features and pixel-based tracking tools provided by these platforms to deliver targeted advertising to existing or potential customers. You can opt out of interest-based advertising through the relevant platform's ad settings or through industry opt-out tools such as the Digital Advertising Alliance's opt-out page at www.aboutads.info.

14. Changes to This Privacy Policy

We reserve the right to update, modify, or revise this Privacy Policy at any time to reflect changes in our data practices, applicable laws, or business operations. When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy
• Post the revised policy on our website at chick-imos.top
• Notify you by email (if we have your email address on file) or through a prominent notice on our website

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information. Your continued use of our website and services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.

15. Filing a Complaint with a Data Protection Authority

If you are a California resident and believe that we have violated your privacy rights under the CCPA/CPRA, you have the right to file a complaint with the California Privacy Protection Agency (CPPA) or the California Attorney General's Office.

For residents of other U.S. states, you may have the right to file a complaint with your state's attorney general office or relevant consumer protection agency. We encourage you to contact us first at [email protected] so that we have the opportunity to resolve your concern directly before escalating to a regulatory authority.

Additionally, if you believe we have violated the Federal Trade Commission Act's prohibition on unfair or deceptive practices, you may file a complaint with the Federal Trade Commission (FTC):

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please do not hesitate to reach out to us. We take all privacy inquiries seriously and will respond promptly.